Quality assurance measures and after-sales service commitments
Service hotline: 0577-67318103 67370808 Fax: 0577-67311631
1、 Quality assurance measures:
1. Under the normal storage, transportation, maintenance, and use conditions of the customer, if the product cannot be used normally due to manufacturing quality issues, provide three guarantees (warranty, return, and replacement) services.
2. Upon receiving feedback on quality information, we will provide handling suggestions within 24 hours and arrive at the site within 100 hours to address the issue. After normal operation, we will analyze the reasons and clarify responsibilities.
3. Provide necessary technical documents and product qualification certificates for the factory products.
4. Provide spare parts, installation, debugging, and maintenance services in a timely manner according to customer needs or agreements, and provide technical training to relevant personnel of the customer.
5. For large-scale engineering projects, production, testing, and inspection will be organized according to the requirements of the bidding documents, and on-site acceptance will be coordinated with the client.
6. Organize the purchase of raw materials and parts, production and inspection of products in strict accordance with IS09001 Standards organization.
Service Description:
If customers find that the product cannot be used normally during the use of the product, they can immediately consult the after-sales service department of the Guanlong Marketing Center, and provide a detailed explanation of the model, specifications, usage environment, fault situation, purchase date, and service requirements of the product used. If the after-sales service department proposes a solution but still cannot solve it, it will be decided to send someone or take other measures.